BIKE CARE & 2 YEAR PREMIUM WARRANTY
BIKE CARE, PREMIUM WARRANTY TERMS AND CONDITIONS
Premium products should be backed with a guarantee that gives you confidence in purchasing the product. All Oceanside Bikes come with our ultimate ‘best in class’ 2 year Australia Wide Premium Warranty. We want our customers to be happy so we are always on hand to assist with replacement parts, servicing, warranty and general maintenance. A few scrapes, scratches and squeaks tell a unique story of your bike’s usage, however if you encounter any technical issues, please contact us immediately at: support@oceansidebikes.com.au for guidance and assistance.
PROOF OF PURCHASE AND PRODUCT REGISTRATION IS REQUIRED FOR VALID WARRANTY COVERAGE.
Each new E BIKE sold by Oceanside Bikes (OSB TRADE PTY LTD). (“Oceanside,” “us,” “we,” or “our”)
comes with a Premium Limited Warranty (as defined below) for the original retail purchaser.
Terms & Conditions
1 Purchaser must provide proof that the bike was purchased from Oceanside (OSB TRADE PTY LTD) or one of our authorised dealers or distributors.
2 The bike was used in accordance with its intended purpose. The Oceanside bike is intended for use on paved road, and/or private property.
3 The applicant for warranty coverage is the original and first owner of the bike (warranty is not transferable in the case of a re-sale, promotional or prizes).
4 The frame, control panel, electrical components and cables have not been modified or altered in any way from standard factory settings.
Premium Warranty
All Warranty claims are subject to the terms and conditions outline below.
Oceanside proudly offers our premium warranty coverage to the original retail purchaser of any ‘manufacturing defects’ on the bike across the following components:
Bike Frame
Motor
Battery
Electronics & Sensors
Defective Parts
Oceanside will evaluate the warranty claim for any defective parts or manufacturer defects. The purchaser will be solely responsible for covering shipping costs to Oceanside for assessment whereby if Oceanside determines that the defective part is covered by the Premium Warranty, Oceanside will replace or repair the defective part, at Oceanside’s sole discretion, without charge to the buyer and also reimburse the shipping cost incurred by the purchaser. If the defective part is not covered by the Premium Warranty, Oceanside will repair or replace the defective part at the purchaser’s cost and the purchaser will also be responsible for the shipping costs.
Battery
This warranty covers the battery of the bike and that it will be free from defects in material and workmanship under normal use and service for 1 year from the date of purchase (the “premium warranty”). Please note the battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles.
The warranty on the battery does not include cover for any damage relating from power surges, moisture damage, improper care and maintenance or such other misuse or normal wear.
Warranty Limitations
This Warranty does not cover the following:
- Normal wear and tear of the product including brake pads, cables, disk rotors and bearings
- Body paint damage and/or rust
- Bike parts that have aged to due excessive exposure to weather elements
- Lost or damaged keys due to negligence
- Any parts or components that have been modified from original condition when purchased including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.
- Damage from collision, accident or similar
- Damage from optional accessories
- Battery faults due to improper care and attention
- If the bike is used for any purpose other than the intended use
- If electronics have been altered with or repaired by a third party
Warranty Procedure
For all inquiries on warranty and returns, please contact us via the website or call us on (07) 56 4555 40.
Exposure to Weather
Certain environmental factors such as exposure to natures elements, poor maintenance, exposure to salt air will have a detrimental effect on the longevity of your bike. It is recommended that you keep your bike indoors and under cover when not in use. If the bike is exposed to sand and salt please clean immediately. Never hose or blast your bike with a high-pressure hose or regular garden hose as there is potential for the water to penetrate and compromise the electrical components.
Notes on Reasonable Wear & Tear
Like any regular bicycle or sports equipment intended for use, proper care and attention needs to be taken as well as ongoing maintenance to ensure parts and components remain in good and safe working order.
While the fat tyre bikes can go on the beach, we do not recommend this as there the sand and salt particles can be harmful to your bike if not cleaned properly. If you do choose to use the bike on the beach you do so at your own risk and we recommend getting the item cleaned and serviced professionally to avoid any potential issues to your purchased product.
Certain parts we recommend maintaining to get the best life out of your purchase include:
Brakes: Adjusting cables, monitoring, and replacing brake pads, cleaning disc rotors where applicable
Gears & Drive Chain: Including gear cables, and lubrication of key parts
Wheels & Tyres: Including wheel rims, Tyres, and tyre tubes
With regular use of your bike, these parts will need to be serviced and maintained and we recommend getting your bike tuned up at least every 6 months by a professional.
We have a 14-day return policy, which means you need to contact us in writing if you would like to apply for a Return Authorisation.
To be eligible for a return, you will require a proof of purchase and your item must be in the same condition it was when it was purchased. This refers to the item being complete with tags if applicable, boxed or packaged in its original packaging and unridden, unused and or unworn where applicable.
To commence the return process, you can contact us on our contact us page for a Return Authorisation number. Items will not be accepted in the warehouse with a RA.
Damages and issues Please inspect your product(s) purchased upon receiving and contact us immediately if the item is defective, damaged or if you believe there is an error with your order so that we can evaluate the issue and assist you as quickly as possible.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Shipping & Assembly Policy
Oceanside is proud to offer a premium service for our customers, which includes free assembly and delivery on the East Coast of Australia (*Coffs Harbour to Noosa). With freight details changing constantly during these times please contact us for a shipping quote outside of these areas.
We also offer a free pick-up from our HQ on the Gold Coast.
